Questions drivers ask
General
What is Sorpi-Sorpi?
Pay-as-you-go comprehensive car insurance from Trade Guarantee Ghana Limited. You buy cover per day or per kilometre in the app.
Who can get Sorpi-Sorpi?
[CONFIRM: eligibility — driver age, vehicle types, private vs commercial use.]
Is Sorpi-Sorpi licensed?
Sorpi-Sorpi is regulated by the National Insurance Commission. Licence no. [LICENCE NO.], underwritten by [INSURER].
Which phones does the app work on?
Sorpi-Sorpi is available on iOS (App Store) and Android (Google Play). [CONFIRM: minimum OS versions.]
How much does it cost?
Per Day and Per KM prices are shown on the Pricing page, where you can estimate your weekly cost.
How do I pay?
[CONFIRM: accepted payment methods.]
Can I switch between Per Day and Per KM?
[CONFIRM: switching rules.]
Do unused days or kilometres roll over?
[CONFIRM: rollover and refund policy.]
What does comprehensive cover include?
Comprehensive motor insurance, including theft, fire and flood protection. [LINK: full policy wording and exclusions.]
What if I drive without active cover?
[CONFIRM: reminders, grace period, legal position.]
When does my cover start?
[CONFIRM: immediately after payment or at a chosen time.]
How do I make a claim?
[CONFIRM: claim steps — in-app, by phone on +233 20 435 5648, or both.]
How long does a claim take?
[CONFIRM: typical timelines.]
What documents do I need?
[CONFIRM: e.g. police report, photos, driver licence.]
What does the app track?
The distance and times of your trips, which you can see in your trip history. [CONFIRM: any other data.]
How is my distance measured?
[CONFIRM: e.g. phone GPS during active trips.]
Can I delete my data?
You can ask us to access, correct or delete your data. [CONFIRM: legal retention limits.]
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